Some services will share a single 800 number with many users. Not us! You will receive your own private number - NOT just an extension.

• No dedicated line required! It can ring on your existing phone line.
• No activation or set up fees!
• No equipment to buy and no software to download!
• Never rings busy! Either routes calls to one of your other numbers or goes to voicemail.
• Your toll free number is yours to keep, even if you should decide to leave myChoiceVoice
• Have an existing toll free number? We can move it over!
• Would you like a number that spells an easy to remember phrase or company name? No problem! Just let us know and we can search for as many numbers as you’d like until we find a match!

This is a custom recording created by the user or one of our professional voice talents. This is the first greeting a caller will hear when calling your toll free number. This is a great place to welcome callers and direct them throughout your system.

You can have as many voicemail boxes connected to your toll free number as you wish, so each department or key person within your company has their own personal extension. Never miss a call again! Each mailbox can be programmed with as many forwarding numbers as needed until the appropriate party takes the call live, or if you wish, sent a caller directly to the voicemail box greeting where then your caller will be able to leave a message. Mailboxes can even be programmed to forward only during business hours, and after hours the caller could be sent to voicemail! Each mailbox has its own Paging, Follow-Me-Live-Call-Transfer, Call Return, and Card-less Calling Card capabilities.

We capture the telephone number of every call into your system, even if the number is blocked! We use ANI or Automatic Number Identification, a call capture feature that is similar to caller ID but can not be blocked. We will then notify you of the information by pager, phone call, or e-mail. For an additional 10 cents per lookup, you can also view the caller's full name and address! (WebLINK required for Name/Address Capture)

• Be able to reach your prospects - a captured number is usually where your caller can be found
• Capture and call your nervous prospects that have hung up without leaving you a message

Every caller is a potential qualified prospect. Don't let any opportunities get away!

This feature can be added to customers who have WebLINK to capture the name and address of the person calling. The price for this service is $49.95 for 500 successful lookups. Unlike other features this is not a monthly charge. The service can be added to automatically renew after 500 captures or to expire once 500 captures have been utilized.

Lookups are not counted toward the allotment for any unresolved lookups, administrative calls to the number (i.e. checking messages, recording greetings), or any calls placed from myChoiceVoice Systems. Calls placed from the same phone number but do not meet the above criteria would count as separate lookups. The authentication service being used updates their records on a monthly basis ensuring the most accurate information as possible.

Lookups can be accessed through the reports tab in WebLINK. For each report run an additional column appears to the right side of each call. If there is a successful lookup the name would appear where it can be selected to reveal the address as well as additional information about this person. If a name does not appear one of the following would:

• Unresolved - An attempt to capture was performed but information was not found.
• Not Purchased - The customer does not have name capture or has run out of their allotted captures.
• Not Processed - The system has not yet attempted to capture.
• Service Provider - The phone number was from myChoiceVoice Systems.
• Administrative - The caller entered a PIN during the call to check messages or perform administrative tasks.

This is a custom recording created by the user or one of our professional voice talents. This is often used by companies who have several employees utilizing the system. Instead of listing all of the personal extensions from the initial greeting, you can send your caller to a directory where they can choose the appropriate extension. Pressing 8 from the initial main menu greeting sends the caller to the list of extensions.

This service tracks you down at your home, office, cellular phone, or any other number of your choice to deliver the caller to you. It can announce the caller and let you choose to talk to the person or send the caller to voicemail. You can schedule times of day and days of the week for taking calls on a particular number. Being available to callers can mean the difference between getting the sale or not.

• Save huge amounts of time by not talking to “time wasters” sending them to voice mail instead.
• Create an image of a single office while you and your partners work from different homes, different cities or even different states.
• Boost your efficiency by blocking out “DO NOT DISTURB” times (when you won’t take calls) to complete office work.
• Customer service is a vital part of any business. Follow-me-live-call-transfer allows you to provide the best.
• When a call is announced to you, you now have the option to send the caller on to another 10 digit phone number of your choice. For instance, if the call is sent to you on your cellular phone, but you’re walking into a facility that has a local land line, you can choose to forward the caller to that number, so you don’t use any of your cell phone minutes!

The automated attendant asks callers for their name before forwarding a call so you can decide whether to take the call or send them to voicemail!

Differentiate business calls from personal even if they ring in on the same line. When a forwarded call is received the automated attendant will announce there is a call and what mailbox the caller is coming from so you can decide whether to take the call or send them to voicemail.

Program any of your voicemail boxes to ask your callers as many questions as needed, one at a time, and record their response. The responses will all be delivered to you as a single message. This is advanced technology for taking orders, getting customer information, and screening calls!

This feature projects a new level of professionalism just as large corporations provide on hold music for their customers. During a live call transfer, callers will hear a relaxing instrumental piece until they are connected. Callers can also be placed on hold by pressing the “star” key during a live call and taken off by pressing the “star” key again.

There are an unlimited number of messages that can be stored in the mailboxes. We have worked with numerous large companies, including CBS, Microsoft, and Star Search. We’ve never had a problem storing the abundant messages that come through. The only stipulation is that any message that is not accessed for 30 days is automatically removed.

Outgoing greetings anywhere throughout your system can be as long or short as you wish. If there is a lengthy sales presentation, we want to support it!

While on a live connected call, callers can be transferred to another extension or greeting by pressing the destination mailbox or option followed by the “pound” key.

Call-Back and Pager Notification will call or page you to let you know someone has left a message in your myChoiceVoice voicemail box. If you have call back notification set up, when the system calls you it will play the message that was left for you over the phone. When a message is left the system places a call-back immediately, second call-back in two minutes, third call-back in five minutes, fourth call-back in 15 minutes, fifth call-back in 30 minutes, sixth callback in one hour, and then a call-back every hour thereafter until the message is picked up.

For a company wishing to do business in the U.S. but who has some or all of its personnel overseas, we can forward calls to you overseas. Please see the most updated rates for international calls on our website at http://www.freedomvoice.com/International_Rates.html.

• When accessing a mailbox and after entering the PIN simply dialing 0 can place long distance calls at our low 11.3c/min rate.
• Save money over most calling cards
• Great while traveling
• Make multiple calls from pay phones quickly, easily and without coins.

The ultimate flexibility tool, RecordEASE, makes the design and creation of your system a snap. Any recording or menu can be instantly tailored just by pressing a few keys.

While listening to voice mail messages you can call back the person who recorded the message you’re listening to automatically to the number they called from. Once you’ve spoken to the person you are returned to voice mail so you can go on to the next message.

People are accustomed to dialing zero to speak to an operator. You can designate any of your mailboxes to take on the operator task, so that any person or department can also be designated operator.

• View and Edit Account Information
• View Your List of Products and Pricing
• View and Print Payment History
• Check How Many Minutes You've Used in Real Time
• Check Your Bulk Minute Status
• View a list of "Today's Calls" including Caller ID with a Time and Date Stamp

You can dial the * key at anytime while talking to a customer. This will put your caller on hold while listening to hold music. Once you're ready to take the call back, you simply dial the * key to reconnect!

Allows you to block any particular number from calling your 800 number and/or allows only a certain number of calls per day from any number. Numbers can be added or updated through WebLINK.

We call this the Ultimate Sales Tool as well because it’s a great tool for creating menu driven audio brochures so you can guide your callers simply & easily through your products & services and create sales even when you are not available. Voice on Demand lets you create an unlimited number of recordings and/or menus under keys 1-4 from the main menu and it makes it easy to set up.

• Unlimited outgoing recordings and/or menus
• Each recording or menu can have an attached fax (if you have the Fax Back option)
• In each recording give your caller the choice of:
• Hear sub recordings or menus
• Receive a fax
• Speak to someone live
• Leave a message

Menus can be created from options 1 through 4 from the main menu. Each Voice on Demand submenu can have choices 1 through 5 to go to additional Voice on Demand submenus.

Allows people to send faxes directly to your toll free number, 24 hours a day, 7 days a week. Faxes are stored in the default mailbox designated to receive faxes. When calling into your toll free number to retrieve messages the system will announce when there is a fax. You then have the option of forwarding the fax to any fax machine, anywhere, when it’s convenient to you. Faxes can also optionally be retrieved as a tiff or PDF file through WebLINK or Email Delivery if those options are purchased.

• Send messages to other FreedomVOICE customers
• Set up to 99 groups, each with an unlimited list of phone numbers
• Easily record a message and send it to everyone in the group
• When a message is sent it instantly appears in the mailbox specified.

This is a great feature for network marketing companies. It will save a great deal of time by allowing users to send a single message to everyone

With this feature callers can request preloaded faxes such as order forms, product or company brochures or any other faxable information to be sent to them automatically. Faxes can be associated with the main menu greeting or any Voice on Demand / Ultimate Sales Tool extensions if that feature is purchased.

Turn your voice system into a virtual PBX through the WebLINK web access system. WebLINK allows you to check voice and fax mail from any computer. It lets you change your call forwarding settings, add or remove numbers, and change the times of day you'll be called. But this is just the start – see below for a quick summary of WebLINK capabilities.

• Web Voice & Fax Message Delivery
• E-Mail Voice & Fax Message Delivery
• Mailbox Access and Control
• Online System Setup
• Voice Blaster
• Account Access and Administration
• Call Analysis and Reporting

Voice and Fax messages left on your voice system can be automatically sent to any existing email address. An email is sent with information about the call such as a time and date stamp of when the message was left, the mailbox where it was left, and the originating phone number. Voice messages are sent as a wav, mp3, or wma file attachment. Faxes can be delivered as either a tiff or PDF file attachment.

It's simple! Using your WebLINK Personal Internet Control Panel, you have the ability to browse documents on your computer, and select the one you'd like to fax out. We support most every popular office and image file format, including Microsoft Word, Excel, and Adobe PDF!

OR

You can download our FaxFREEDOM software that will install a printer on your PC that allows you to print any file type to any fax machine! For example, if you have prepared a Word document that you would like to fax out, simply select file-print and select FaxFREEDOM! You will then be asked to enter the fax number of the receiver. It's that easy!

This reservationless service gives you a permanent toll-free number that is available 24/7 for your conferences. Simply dial the toll-free number and enter your designated PIN to start conferencing anywhere, anytime! Operator and participant keypad controls allow for easy management. This service is $5 monthly plus 4.5¢-6.9¢ per minute, per user based on your calling plan.

This feature allows for a separate greeting from your main menu greeting to play after your operating hours. The caller can still navigate throughout your system, listening to product information, requesting “Fax Back” documents, go through your “Automated Order Taking,” etc, but they will know not to expect a live person. Times when the greeting plays is determined by a pre-set schedule.

This feature allows you to very easily create a dial by name directory using the WebLINK web interface. Dial by Name allows you to offer your callers access to the party they are trying to reach by having them dial part of the name of who they are calling. Using this feature allows you to avoid having to list numerous extensions for them to choose from and has the added benefit for smaller companies of giving the appearance of larger size. Advanced intuitive controls help to rapidly configure and maintain the dial by name database. Additions, deletions and modifications are a snap with the powerful yet simple interface. And if you have already entered names in WebLINK for mailboxes you can automatically generate the dial by name list with a press of this button.

We can load any selection of music on your system for callers to hear while they are waiting to be connected with you. We can also load informational recordings about your company as your hold music.

Callers are distributed equally to mailboxes on a ‘round robin’ basis. Systems can be set to automatically default the caller to the rotation at after they have listened to main menu greeting or as one or more of the options from the main menu. Any number of mailboxes can be included or excluded from the rotation.

Powerful Statistics Package allows you to see how people are moving through the voice system and how many “hits” you’ve had on each of the extensions. Html or comma delimited reports are sent daily by email and include weekly and monthly summaries.

Additional mailboxes can be added to any plan in lots of five at the same price. All of your employees can have access to voicemail, improving the image of your company, for about six cents per day for each mailbox.

Allows you to have a separate number as your fax line but have it tie into the existing FreedomVOICE system. Faxes are sent to the mailbox designated as the default to receive faxes. If Email Delivery or WebLINK has been purchased faxes can be retrieved as a tiff or PDF file. Unlike Fax Mail, a dedicated fax does not ring to the main menu greeting but goes directly to a “receive” fax tone.

Choose the type of hold music you would like your callers to hear. With four different genres of music to choose from, your callers will always hear quality music while on hold. Choose from rock, jazz, easy listening and house. Each genre has ten different songs which will randomly play for your callers.

Gain the competitive edge! Join the podcasting revolution with PodFone! Podcast* conference calls, important messages and other valuable information whenever and wherever it's convenient!

• Inexpensive and effective way to keep your colleagues informed
• Share information and updates the moment they're announced
• Record conference calls and let other team members listen at their convenience
• Instead of time-consuming group seminars or costly newsletters, podcast your communications
• People who sign up for your podcasts are interested in what you have to offer. Immediately update them with PodFone

* Podcasting is the exciting new way to share phone messages, teleconferences, audio training sessions, meetings, radio shows...just about any audio content! A podcast is a digital media file, or a series of such files, that is distributed over the Internet using syndication feeds for playback on portable media players and personal computers.

NOTE: WebLINK Personal Internet Control Panel required.

Call Record* is an ideal solution for call center managers or order verification/payment authorization. Choose to record every call you receive, or use call recording only on certain mailboxes.

• Train employees
• Monitor and maintain the best customer service
• Improve Customer Relations for higher profits
• Protect your business from misunderstandings
• Record disputes and verbal abuse
• Check the accuracy of order fulfillment

* This service includes 2GB of storage and 20GB of transfer per month. Additional storage and transfer can be added at $9.95 per 2GB of storage and 20GB of transfer.

If you already have a toll free number of your own, we will be happy to transfer the number to work alongside our system. We will even give you a temporary number, while the transfer is taking place, so you don't have to waste time in getting your system set up!

Do you have specific needs? We can create customized systems to fulfill your specific business request. The fact that we have created our own technology from the ground floor up gives us flexibility that others simply don't have. This flexibility allows us to build intelligent and elegant solutions for our customers' most complicated and specialized needs. We are able to integrate our systems into our client's networks to allow real time information to be passed to the caller and to our client's databases. The capabilities we have make us the ideal provider for corporations looking to avoid that "fork lift upgrade" to their current technology in order to provide services they need to offer their customers to stay competitive. No customization is too small or too large. Contact us today.

A vanity number can greatly improve your marketing results by making your number that much easier to remember. We can search for as many numbers as you'd like until we find a perfect match for you! We also not only have 888, 877, and 866 prefixes, but TRUE "800" numbers!

We offer 800, 888, 877, and 866 toll free prefixes. While all of these prefixes are commonly known as "free to the caller," some people still prefer to go with the prefix that has been around the longest, "800." Since these are harder to come by, we charge a slightly higher one time fee of $15.

It's true! People really do form opinions about the quality of your company based on what they hear. Choose a professional voice to go along with your new professional image! http://www.freedomvoice.com/Voice_Talent.html

TalkText, powered by PhoneTag^TM for busy professionals on the go! TalkText utilizes top of the line voice recognition technology to convert your voice mail messages into text messages. These transcribed messages are then sent, along with your original audio, directly to your cell phone, Blackberry, Treo, e-mail account, or they can be accessed through your WebLINK Personal Internet Control Panel*.

• Read Your Voicemail™
• Save time with long winded talkers by replying to voicemail in text or forward the message to someone else
• Instantly see who called and what was said, no matter if you're in a meeting, traveling or on the golf course
• Boost efficiency and productivity by scanning messages for important information
• Save time by omitting the need to write down information from a voice mail
• Important information will never get lost even once the voice mail has been deleted
• Archive and label your transcribed messages for easy access
• Empower each of your employees or multiple office locations with this cutting edge technology. Choose to turn this feature on/off by mailbox

*Email Delivery or WebLINK required for message delivery. WebLINK required if you wish to turn this feature on/off after business hours.